Infrastructure > Cloud

OutSystems helps NHS PHP go digital 

Matteo Natalucci Published 28 July 2017

NHS PHP has launched a mobile application and patient booking system that digitises its processes using OutSystems solutions

The Practitioner Health Programme (PHP) is a confidential, NHS treatment service for health professionals who are unable to access confidential care through mainstream NHS routes due to the nature of their role and/or health condition (ex. addiction and mental health problems). To date, the service has treated over 2000 practitioners from across the UK. 

OutSystems has supported the NHS Practitioner Health Programme (PHP) to launch a new automated patient booking system to deliver a fast, easy and confidential care service to doctors, dentists and trainees across all parts of England. The system now allows healthcare professionals to find therapists in their area and book an appointment anonymously directly from their mobile device. 

NHS PHP was looking for a cloud-hosted and deployed system so it didn’t have to make provisions for hardware infrastructure. NHS England digital team referred PHP to OutSystems having previously assessed its low-code platform performance. 

OutSystems low-code application solutions helped NHS PHP to speed up the development of the mobile app and automated GP care system, which was built and launched in less than seven weeks. The service is now benefiting over 2,000 health professionals, and it is expected to roll out to 85,000 doctors and medical trainees across England. 

Previously this service was provided manually over the phone using MS excel spreadsheets and was restricted only to the London area.

Lucy Warner, Chief Executive of NHS PHP said, “If we hadn’t digitised this service, we would have needed to double our administrative staff from four to eight in order to cope. Then you can add into this the cost of recruitment and also, we simply don’t have the space to house that many staff. Patients have found the system very intuitive, and as a result, have required minimal training.”

“We are the only organization running a national service like this and it means we can give NHS staff real flexibility with times and locations to suit them. It really does put the patient at the center of care,” She added.

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