Infrastructure > Cloud

Hampshire launches £75m cloud customer platform tender

Neil Merrett Published 04 November 2015

Authority hopes its largest ever cloud solutions tender, which will incorporate CRM and eCommerce functions, will become exemplar for other councils


Hampshire County Council has launched a procurement exercise for an off-premise cloud customer platform as it looks to improve access to information and services online.

As part of a tender valued at up to £75m, the authority announced it is seeking to implement a platform that will incorporate Customer Relationship Management (CRM) and eCommerce solutions, along with knowledge management, business intelligence and analytics capabilities.

Hampshire County Council leader Roy Perry said the tender was the first time the authority would be procuring cloud solutions on such a scale.

"The process will enable our IT teams to review a variety of options and technology when identifying IT systems and applications - adoption will depend on value for money," he said.

The contract is scheduled to last for five years, with the option to extend for an additional two further five year periods, and is set to commence from January 1, 2016. Interested suppliers have until November 25 to their submit bids.

Perry said that like with a number of organisations, the council's systems and processes were formed before digital technology and the internet existed.

"It is widely acknowledged that digitally mature businesses are proven to be more productive, efficient and responsive to customers," he said.

"Through our digital strategy, we are taking forward plans which will enable the county council to use new digital technology to drive better services at lower cost, both across the authority, and with our public service partners, including district councils, the police, fire service, health and schools. Indeed, our ambition is to develop a customer-centred digital service that will be an exemplar, regionally and nationally."

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