Infrastructure > Cloud

Enfield appoints Civica for integrated housing management solution

Neil Merrett Published 31 August 2016

£1m contract will see company expanding collaboration with authority to implement cloud-based technology that will be integrated with other welfare services


The London Borough of Enfield has entered into a five year agreement with Civica to implement a cloud-based housing management system that will support mobile working among staff as part of an overhaul of a service supporting an estimated 15,000 tenants.

Valued at £1m, the council expects the contract will help it meet the wider aims of a digital transformation programme seeking to implement more self-service capabilities that will include user support for key functions online or over the phone.

The new technology is yet to go live, with planning still underway.  However, it is expected to meet aims outlined in Enfield’s corporate strategy for using cloud technology to underpin further channel shift.

“This will enable the authority to benefit from an assured and efficient service that provides not only increased agility and capability, but also reduced cost of ownership and risk”, said a statement announcing the deal.  Predicted savings to be made from the agreement are yet to be disclosed by the company.

Enfield ICT head Mike Weston said the agreement had been made at a time where government backed reforms of housing and welfare systems were creating “significant change and uncertainty” for housing services.

“We have a long standing relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents,” he said. 

Under the agreement, the council will be making use of the Civica’s Housing Cx solution that will integrate with its council tax and administration benefits technology to provide a managed service for tenants.   Civica claims the link up of systems will allow for improved automation of services such as rent arrears management and provide details of real time changes to benefits for individuals.

According to the authority, 37,000 new registrations for its online services have been received over the last half year on the back of its investment in channel shift.

In July last year, Bristol City Council announced it had entered into a five year agreement with Civica to adopt the same housing management system into its operations as part of a drive to curb costs with a focus on operational efficiency.

The £1.9m agreement, procured through the Local Authority Software Applications (LASA) procurement framework, was seen as a vital development in tackling pressures on public sector housing resulting from welfare reforms and financial constraints.

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